Our AML and Verification Policy

We hold licence ALSI-202411023-FI2 issued by the Anjouan authority, and that licence binds us to strict anti-money-laundering and counter-terrorism-financing obligations. This page explains, in plain terms, what we verify, when we verify it and what we expect from you.

Our AML Commitment

Vegasino Casino operates under Anjouan licence ALSI-202411023-FI2, and we treat the anti-money-laundering rules attached to that licence as non-negotiable. Our compliance program covers customer due diligence, transaction monitoring, reporting of suspicious activity and staff training, and it is reviewed annually by our Money Laundering Reporting Officer (MLRO).

We never accept funds whose origin we cannot reasonably establish, and we never process transactions designed to disguise who ultimately owns the money. Where the law requires it, we file reports with the relevant authorities, and we will not tell you when such a report has been made, because telling you would itself be an offence.

When We Verify Your Account

We verify your identity at three points: at registration (basic details screening), before your first withdrawal (full KYC) and at any point a threshold or risk trigger requires it. Full verification is always required before your first withdrawal, and we complete it within 1-3 business days.

• Government-issued photo ID: passport, national ID card or driver's licence, with all four corners visible and unedited.
• Proof of address: a utility bill, bank statement or similar issued within the last 3 months showing your name and residential address.
• Payment method verification: a photo of the card (first six and last four digits visible) or a screenshot of your e-wallet or crypto wallet showing your name or wallet address.
• Occasionally, a selfie holding your ID, to confirm you are the person presenting the document.

Verification Step by Step

You upload documents through the secure verification area of your account, and our compliance team reviews them in the order received. Here is the exact sequence.

• Log in and open the verification tab in your account profile.
• Upload your photo ID, proof of address and payment method evidence as clear, uncropped photos or PDFs.
• Our compliance team reviews the files within 1-3 business days.
• We confirm the outcome by email; if anything is unclear, we tell you precisely what to re-submit.
• Once approved, withdrawals are released for payment processing, which takes up to 5 business days depending on the method.

How your documents are protected

Files travel over encrypted connections, sit on access-restricted servers and are visible only to trained compliance staff who need them to do their job. We do not share your verification documents with third parties except where the law compels us.

When We Ask About Source of Funds

If your deposits are large relative to the profile we hold for you, or if a pattern of play triggers a risk rule, we may ask where the money came from. This is not an accusation; it is a legal obligation that applies to every licensed operator, and it protects you as much as it protects us.

Acceptable evidence includes recent payslips, a tax return, bank statements showing regular income, a signed letter from an accountant, or records of an asset sale. We tell you exactly which documents fit your situation, and we review whatever you provide within 1-3 business days.

How We Monitor Transactions

Every deposit and withdrawal on our platform passes automated screening against risk rules, and flagged activity goes to a human reviewer. Withdrawals must generally return by the same method you used to deposit, up to the amount you deposited; any balance beyond that goes out via a method of your choice from our available options. We charge no fees on withdrawals ourselves.

Our current limits sit below. Where a single transaction appears structured to dodge these limits, we treat that as a red flag under our AML program.

If Verification Fails

If your documents are missing, unreadable or inconsistent with your account details, we pause withdrawals until the issue is fixed. You keep access to your account and your balance in the meantime; nothing is forfeited simply because verification is incomplete.

If we receive documents that appear forged or altered, or if we cannot establish who you are after reasonable attempts, we must close the account, return any verifiable balance to its source and, where the law requires, report the matter. Funds tied to unverified or suspicious origins may be withheld until we satisfy our reporting obligations. If you disagree with a decision, contact our compliance team at [email protected] and we will re-examine the file.

How Long We Keep Records

We retain your verification documents and transaction records for at least five years after your account closes, because our licence requires it and because financial regulators may inspect our files at any time. After the retention period ends, we delete or irreversibly anonymise the records. If you would like a copy of the data we hold about you at any point, ask our support team, available 24/7 via live chat, and we will action your request.

Frequently asked questions

Do I need to verify before I can deposit?

No. You can register, deposit and play straight away. Full verification is required before your first withdrawal, and it takes 1-3 business days.

Why must I withdraw by the same method I deposited with?

Our same-method rule is an AML requirement that stops funds being routed through accounts that do not belong to you. Winnings beyond your total deposits can go out via any available withdrawal method.

What happens if I refuse to provide source of funds documents?

We suspend withdrawals on the affected account until the check is complete. Your balance stays intact, but we cannot release funds while a source of funds query is open.

Are my ID documents safe with you?

Yes. Documents are encrypted in transit, stored on restricted servers and visible only to compliance staff who need them for verification. We keep them for at least five years after account closure, as our licence requires.

Can I use someone else's card or wallet to deposit?

No. Payment methods must be in your own name. Deposits from third-party accounts are returned to source, and repeated attempts may lead to account closure.